Red Square Property Surveyors 

Privacy Policy

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Red Square Property Surveyors Limited

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Version 1.0
Effective Date: 1 May 2025
Last Updated: 15/05/2026

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1. Introduction

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Red Square Property Surveyors is committed to protecting your privacy and handling personal information responsibly and transparently.

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This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, instruct us to provide professional services, contact us, or otherwise interact with our business.

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We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

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2. Who We Are

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Red Square Property Surveyors is a trading name of Red Square Property Surveyors Limited, a company registered in England and Wales (Company Number: 16357300).

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Registered Office:

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11 Grinton Crescent
Liverpool
L36 9UA

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Email: info@redsquarepropertysurveyors.co.uk

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Telephone: 07…..

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For the purposes of data protection legislation, Red Square Property Surveyors acts as the Data Controller in relation to personal information processed through our professional services and website.

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3. Information We Collect

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We may collect and process the following categories of personal information:

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Identity Information

• Name

• Title

• Company name

• Position or occupation

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Contact Information

• Postal address

• Email address

• Telephone number

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Financial Information

• Bank account details

• Payment records

• Invoicing information

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Property Information

• Property ownership details

• Property addresses

• Survey instructions

• Building information relevant to professional services

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Technical Information

• IP address

• Browser type and version

• Operating system

• Website usage information

• Device information

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Communication Information

• Emails

• Telephone records

• Correspondence

• Enquiry forms submitted through our website

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4. How We Collect Information

 

We may collect information through:

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Direct Contact

When you:

• Request a quotation

• Instruct us to provide services

• Contact us by telephone, email or website enquiry form

• Subscribe to updates or marketing communications

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Third Parties

Including:

• Solicitors

• Estate agents

• Property management companies

• Publicly available property records

• Planning authorities

• Building Control records

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Automated Technologies

Including:

• Website analytics

• Cookies

• Server logs

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5. How We Use Your Information

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We use personal information to:

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• Provide professional surveying and consultancy services

• Prepare quotations and terms of engagement

• Manage projects and professional appointments

• Communicate with clients and stakeholders

• Arrange inspections and appointments

• Prepare reports and professional advice

• Process payments and maintain financial records

• Meet legal, regulatory and professional obligations

• Improve our website and services

• Prevent fraud and protect business security

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6. Lawful Basis for Processing

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We process personal information under one or more of the following lawful bases:

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Contract

Where processing is necessary to perform a contract or take steps prior to entering into a contract.

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Legitimate Interests

Where processing is necessary for the legitimate operation of our business and provision of professional services.

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Legal Obligations

Where we are required to comply with:

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• Tax legislation

• Anti-money laundering requirements

• Professional regulatory obligations

• Court orders or legal requests

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Consent

Where consent has been provided, including for certain marketing communications.

You may withdraw consent at any time.

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7. Data Sharing

We may share personal information with:

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Professional Service Providers

• Accountants

• Solicitors

• IT providers

• Cloud storage providers

• Payment processors

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Regulatory Bodies

Including:

• Royal Institution of Chartered Surveyors (RICS)

• Information Commissioner's Office (ICO)

• Other statutory authorities where required

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Project Stakeholders

Where relevant to an instruction:

• Architects

• Engineers

• Contractors

• Planning Consultants

• Building Control Bodies

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We will only share information where there is a lawful basis to do so.

We do not sell personal information to third parties.

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8. International Transfers

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Personal information is primarily stored and processed within the United Kingdom.

Where service providers process information outside the UK, we will ensure appropriate safeguards are implemented in accordance with UK GDPR requirements.

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9. Data Retention

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We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

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Typical retention periods include:

• Professional project files: 15 years

• Financial records: 6 years plus current year

• Marketing records: until consent is withdrawn

• Website enquiry records: up to 3 years

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Retention periods may be extended where required by law, professional obligations or potential legal proceedings.

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10. Data Security

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We implement appropriate technical and organisational security measures designed to protect personal information from:

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• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

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Whilst we take reasonable precautions, no electronic transmission or storage system can be guaranteed entirely secure.

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11. Your Rights

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Under UK GDPR you may have the right to:

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• Access personal information we hold about you

• Request correction of inaccurate information

• Request erasure of personal information

• Restrict processing

• Object to processing

• Request transfer of information to another provider

• Withdraw consent where processing relies on consent

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Requests should be submitted to:

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info@redsquarepropertysurveyors.co.uk

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We may require verification of identity before responding to requests.

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12. Complaints

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If you are dissatisfied with how we process your personal information, please contact us first so we can attempt to resolve your concerns.

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If you wish to raise a complaint on how we have handled any personal data, you can contact info@redsquarepropertysurveyors.co.uk

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The Practice operates a formal Complaints Handling Procedure in accordance with RICS requirements.

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A copy of the Complaints Handling Procedure is available upon request or via the Practice website.

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13. Cookies and Analytics

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Our website uses cookies and similar technologies to improve functionality, analyse website usage and enhance user experience.

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Further information can be found within our Cookie Policy.

You can control cookie preferences through your browser settings.

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14. Changes to This Privacy Policy

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We reserve the right to update this Privacy Policy periodically.

Any changes will be published on this page and, where appropriate, notified directly to affected individuals.

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15. Contact Information

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If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

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Red Square Property Surveyors Limited 

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Registered Office:

11 Grinton Crescent
Liverpool
L36 9UA

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Email: info@redsquarepropertysurveyors.co.uk

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Telephone: 07….